Web Summit Puts the Arena Rock in Tech: Inside Europe’s Biggest Web Conference

Web Summit Puts the Arena Rock in Tech: Inside Europe’s Biggest Web Conference

Dianna Dilwothby Dianna Dilworth

When you think of the Iberian Peninsula and digital conferences, one town comes to mind: Barcelona, home of the Mobile World Congress. But the government of Portugal didn’t get the memo. Lisbon is hosting the Web Summit this week for the first time (it’s previously been held in Dublin) and 53,000 plus people from 166 countries showed up.

Droves of Portuguese youth stood in lines wrapped around the FIL arena for hours on Monday night and it wasn’t to see Radiohead or Beach House. WebSummit LinesThey were lined up to hear politicians discuss economic policy and the role that technology will play in the future.
The prime minister of Portugal, the president of the United Nations and the mayor of Lisbon were among those that took to the stage to talk about the future role that technology will play in the global economy. (The live stream of the event drew one million viewers, according to conference organizer Paddy Cosgrave, founder/CEO of Web Summit).

The consensus on the stage: governments need to commit to creating the framework that opens the way for innovative technologies to succeed in all aspects of society. The Portuguese government is putting their money where their mouth is: Portuguese Prime Minister António Costa revealed a public fund of 200 million Euros designed to attract the best investors to help Portuguese start-ups become more global.

Web SummitBut tech innovation is not going to come over night in Europe where there are 28 different digital markets due to differing laws, unlike the US where there is one. Resistance to one true digital market is a problem for startups who can’t afford the cost of legal compliance issues against the big tech players, said José Manuel Barroso, Non-executive Chairman, Goldman Sachs International and former Prime Minister of Portugal and former president of the European Commission, arguing that European governments could do more to help.

To inspire European technology entrepreneurs, the conference programmers brought out the tech heavyweights and Hollywood actors. Leaders from Facebook, GE, Tinder, LINE Corporation, Reddit and even Hollywood actor/entrepreneur Joseph Gordon-Levitt
Director, Founder, hitRECord, took to the stage to talk about digital disruption.

Facebook- Web SimmitFacebook CTO Mike Schroepfer opened up the show with the first official keynote on Tuesday morning revealing the social network’s plans for the next 10 years. Facebook’s plans are centered around connectivity (for the 4.1 billion people on the planet that don’t currently have access to the Internet), artificial intelligence and virtual reality. Schroepfer discussed both the challenges and advances of machine learning and why robots are still a long way from being as intelligent as humans. He also showed some pretty impressive advances in virtual reality, like how Oculus and robotics combined are helping people that have lost the ability to walk, reactivate neurons that weren’t damaged so that they can walk again.
When it comes to advertising, leaders from the space discussed that while digital has disrupted transmission, storytelling is still at the core of all good messaging. Facebook CMO Gary Briggs said that while fundamentally you still have to get to the core of what the story is, the number of executions you have to build and how fast you have to build these iterations has changed. He also pointed out that today brands have the ability to target to much narrower audiences stressing the importance of knowing who you are talking to.

Maurice Levy Chairman & CEO, Publicis Groupe concurred that digital has changed the speed with which advertisers must work, and said that data is changing how advertisers understand their audiences. Still, he stressed that machines could never replace human creativity.

Amnesty International’s Secretary General, Salil Shetty, spoke about the importance of privacy Facebookin an ever more connected world. While he praised the advances of technology (the group used drones and crowd sourcing to help expose human rights violations in Darfur and they have also live streamed living conditions of Syrian refugees to help raise money, he also pointed out the dangers lack of privacy presents – dictators running the show and jailed journalists to name a few.

In a debate with Shetty, technologist Robert Scoble (who went glove to glove while outfitted in VR glasses) played devil’s advocate arguing that people will be willing to give up privacy in order to benefit from the bells and whistles that VR has to offer. He says people will be willing to let devices access their LinkedIn page so that you can see who people are on their VR glasses or contacts as you walk by them at a conference or give access to your camera so that you can see guided pathways to the bathrooms with the shortest lines in the baseball stadium and so that your hotdog can be delivered to you.
Whether we’ll be wearing VR gear while riding in self-driving cars to our offices that are half staffed with robots, remains to be seen. The startups that filled the massive halls might influence the direction it goes in, or they might not. What is clear is that Lisbon wants a piece of the tech business and they rolled out the red carpet to prove it. From Web Summit check in desks at the airport and billboards plastered throughout the city to parties in the Barrio Alto (whose hills will give any San Franciscan a run for their money) and packed subways and the news radio in the taxis, one thing was clear: everyone in Lisbon was abuzz about Web Summit.

billboard
“The is not the new Silicon Valley. This is Portugal,” read a billboard outside of the FIL, boasting nationwide broadband 400million Euro for co-investments with business angels and VCs, as well as tax benefits. “We rolled up our sleeves to take businesses global since the 16th century and we’re doing it again.”

The 2016 Marketer Quarterly Marketing Awards

TMQ AwardsThe 2016 Marketer Quarterly Marketing Awards

Submit your best marketing and advertising efforts of 2016 and you may be recognized as a TMQ Award winner in Issue 12 of The Marketer Quarterly (TMQ) digital magazine, a magazine by marketers for marketers.

Submissions will be judged by the market analysts and consultants from The Relevancy Group in a quantifiable scorecard driven process. Submissions will be judged on variety of attributes including relevance, utilization of data, creative, strategy among other category specific characteristics.

You can submit to more than one category. To do so, you will need to fill out this form multiple times, one for each category you want to enter. Each submission is subject to a $200.00 entry fee. Upon submitting this form, you will be asked to enter a valid credit card for processing.
Each category will have at least one winner, however some categories may have industry winners, i.e. travel, retail, etc. The submission deadline is 10/23/16.

Submission Categories – Email Marketing Awards 2016
1. Best Newsletter
2. Best Welcome Email/Email Series (i.e. Onboarding, lifecycle messages to convert actions)
3. Most Innovative Email (i.e. Utilization of video, animation, real-time data, location data)
4. Best Triggered Email (i.e. Browse abandon, abandon cart, re-targeting, alerts)
5. Best Offer (i.e. Coupons, daily deal, promotion)
6. Best Loyalty Member Email/Offer (i.e. Statements, offers, redemption)
7. Best Subject Line (i.e. Results oriented, your open/read rate has improved)

Submission Categories – Digital Marketing and Advertising Awards 2016
8. Best Display Ad
9. Best Retargeting (i.e. Display targeting)
10. Best Madtech (i.e. use of CRM data in advertising efforts, i.e. Facebook Custom Audiences)
11. Best Social Marketing Campaign
12. Best Use of Video (i.e. YouTube, or general usage of Video in advertising)
13. Best Cross-Channel Campaign (i.e. Coordinated marketing across channels)
14. Best Mobile Campaign (i.e. Utilization of mobile app, location, push messages, deep linking)

Submit Your Best Today

The Science Behind Customer Engagement: How Machine-Learning Drives Action

The Science Behind Customer Engagement: How Machine-Learning Drives Action

by David Daniels, The Relevancy Group

Published September 2016, The Relevancy Group investigates the value emotions, cognitive Persado Researchmachine learning platforms. New machine learning technologies allow marketers to create engaging emotional intelligent content in order to improve personalization. Persado’s Cognitive Content Platform is one such example. Marketers leveraging machine learning content automation have experienced 22-266 percent performance lifts. 9 pages, 5 graphics, 1975 words.

The Relevancy Group Announces First of its Kind Research on Identity Management and People Based Marketing

BOSTON, June 7, 2016 /PRNewswire/ — The Relevancy Group, a leader in market research and advisory, announces a new research report, State of Identity Management and Five Tips to Optimize in 2016.’ The Relevancy Group’s research evaluates the state of Identity Management including the adoption of Deterministic and Probabilistic methods that are necessary to empower People Based Marketing. In the first of its kind research the report determines which method of Identity Management is most effective in driving revenue.

Marketers are rapidly beginning to deploy Identity Management, which is the ability to establish and manage user identity across devices and channels, online and offline, whether using known and/or anonymous user data.

Co-author of the research and The Relevancy Group Principal Analyst Peggy Reinders, said, “Identity Management is necessary to enable People-Based Marketing, which involves targeting a specific individual across channels and devices, as well as more accurately finding look-a-like audiences.” Reinders added, “Identity Management also empowers a more accurate attribution and accounting of marketing results across Everychannel.”

The Relevancy Group CEO, Founder and co-author of the research, David Daniels stated, “I am thrilled to expand our research coverage area into this exciting area of Madtech, which is the phrase that we use to classify the marriage of Adtech and Martech. We are seeing tremendous marketer adoption of Identity Management technologies and significant investment from the vendor community.”

The report features a survey of 301 executives including data on key industries such as Financial Services, Media/Publishing, Retail and Travel/Hospitality. The paper is 6 pages with 4 graphics, 1673 words and is available for $499.00 or a discounted rate as part of The Relevancy Group Subscriber Series. For more information visit http://www.relevancygroup.com/shop.

About The Relevancy Group, LLC | www.relevancygroup.com | @RelevancyGroup

Led by tenured industry analyst and marketer David Daniels, The Relevancy Group (TRG) combines original and thought-provoking market research with unrivaled advisory services. Producing research on email, social, mobile, omnichannel and identity marketing; TRG research helps companies compete more effectively within the broader digital economy. TRG measures consumer and executive behaviors to develop strategies that optimize a return on marketing investments. All TRG Analysts have a minimum of 15 years of experience in digital marketing. As a trusted advisor to leading organizations, TRG works with the largest vendors and brands as well as early stage companies where marketing and advertising intersects. TRG assists vendors in generating leads and developing a market presence. TRG produces dozens of surveys, research reports and webinars annually as well as publishes the digital magazine for marketers by marketers, The Marketer Quarterly, that is available for free with registration online www.marketerquarterly.com, and through the MQ app on iTunes, Google Play and Amazon.

New Research: State of Identity Management and Five Tips to Optimize in 2016

State of Identity ManagementAs part of our Research Subscriber Series, we evaluate the state of the Identity Management. These technologies are necessary to empower People Based Marketing and marry CRM known customer data to anonymous customer data to recognize customer identity across channels and devices.  We investigate the methods of Identity Management and adoption rates and offer tips to accelerate Identity Management optimization.  In a first of its kind research, we measure which Identity Management methods, Deterministic or Probabilistic Identification are more effective in driving revenue. 6 pages, 4 graphics, 1673 words.  Learn More. This report is available for $499.00 or at a discounted rate as part of our Research Subscriber Series.

Learn More

Recapping Oracle’s Modern Marketing Experience

By Peggy Reinders  Principal Analyst – The Relevancy Group

For years I’ve been listening to my husband talk about Oracle Open World. Ever since he joined the Business Intelligence Consulting industry 20 years ago, he’s been religiously attending the event and bragging about the concerts at Treasure Island.

Oracle MMEI, on the other hand, have been part of the Digital Marketing industry for 18 years. This includes working for the famed DoubleClick in New York City back in the early days of Internet advertising.

Our industries have been siloed for years. Digital marketing people don’t generally work with data warehousing people. But in 2014 Oracle acquired BlueKai. And that’s when I turned to my husband and said, “Our worlds are colliding!”

So last week it was my turn. For the first time I attended Oracle’s Modern Marketing Experience in Las Vegas. And quite the experience it was! We heard a fantastic keynote from CEO Mark Hurd who talked about corporate revenue growth coming from “share shift” as opposed to market growth. And the 3 keys to share shift? Lower prices, better products, or better service.

We also heard from Troy Carter, a talent manager in the music industry as well as tech entrepreneur. Troy helped catapult Lady Gaga’s career to legendary success. He credits “artistic democracy” to the rise of social platforms like YouTube, Facebook, and Twitter which allowed Lady Gaga to reach audiences outside of radio. He ended by saying that “People remember how you made them feel. You need to nurture that relationship.”

Oracle Social LoungeIn addition to hundreds of sessions from well-known brands such as Lexus and Intuit, we also had a social lounge with nitro coffee on tap! And musical performances from Bastille and the GooGoo Dolls.

But the biggest takeaway from Oracle’s Modern Marketing Experience was recognizing the position they’re in to potentially lead the Marketing Cloud providers with their breadth of integrated products. Over the last several years, Oracle has been acquiring industry-leading best of breed technology and data providers. And the depth and strength of their product offerings really came through at the event.

Last week Oracle announced their integration between Maxymiser and Responsys. They also announced the ability for Responsys customers to leverage their Business Intelligence product to allow for easier performance reporting (hello BI husband!). If “share shift” will drive growth, Oracle’s product suite can help organizations nurture their customer relationships through better products and service. If they continue to integrate their acquisitions, Oracle’s full tech and data stack could be poised to lead the marriage of AdTech and MarTech. Better yet, that union will ultimately drive marketers to fulfill the holy grail of one to one marketing. Exciting stuff for marketers like me that have been waiting for this moment for almost 20 years!

Great job with the Modern Marketing Experience event Oracle! My first experience was a memorable one.

The Relevancy Group Research Subscriber Series

The Relevancy Group Research Subscriber Series provides an affordable way for businesses to purchase a subscription to a bundle of new market research reports.  These bundles provide a substantial (28%) discount of what it would cost to purchase these reports individually.

These original reports feature new data and research from our principal analysts and senior staff members.   The research covers three distinct coverage areas and includes inquiry time with the analyst authors.

Email MarketingEverychannel Marketing/Email Marketing

Lead by tenured industry analyst and Relevancy Group CEO David Daniels. Topics covered include: Email Marketing, Data Integration, Data Hubs, Data Hygiene, Services and Agencies, Real-time Data, Multi-channel Marketing, Database Marketing, Direct Marketing, Martech, Recommendation, Machine Learning, Customer Experience.

Identity MarketingIdentity Management

Lead by tenured advertising and marketing expert and Relevancy Group Principal Analyst Peggy Reinders. Topics covered include: Identity Management, MadTech (Adtech meets Martech), DMPs (Data Management Platforms), Display Targeting, People Based Marketing, Recommendation Engines, Customer Experience, Advertising, Programmatic, DSP (Demand Side Platform)

Social MarketingSocial Marketing

Lead by tenured marketer, business leader, digital anthropologist, and Relevancy Group VP of Research and Principal Analyst Nick Einstein.  Topics covered include: Social Marketing, Social Publishing, Customer Experience, Social Listening, Closed Network Targeting, Marketing Attribution and Analytics, Real-time Data, Mobile Readiness

Subscribe Early and Enjoy A Massive Discount

The 2016 Research Subscriber Series features 20 reports that include shorter Trends and Tactics Reports, longer Benchmark Reports, as well as the most comprehensive Relevancy Ring Buyer’s Guide Reports.  The individual price for these reports range from $499.00 to $2495.00 but charter members to the Research Subscriber Series get the 20 reports across all three coverage areas for a $20,000.00 annual subscription.  Contact us for a complete research agenda and custom pricing to purchase just two coverage areas.

2016 Research In The Subscriber Series Includes the Following:

Recapping The Adexchanger Programmatic I/O

by Peggy Reinders, Principal Analyst – The Relevancy Group

programmaticioJohn Ebbert and his team did it again. The Adexchanger Programmatic I/O last week was a fantastic event. This time it was in my hometown of San Francisco.

I’ve known John for about 6 years, dating back to my days at General Mills. I was fortunate to have attended the first 4 Programmatic I/O events as well as the first Industry Preview event when John was getting them off the ground. From the first Programmatic I/O at the New York Historical Society to the most recent at the Westin St. Frances in San Francisco, one thing that stands out is John’s ability to compile fantastic content.

More often than not, after attending a conference, I walk away feeling like I didn’t learn anything new. “Same old-same old. Why do I even attend these shows….”

John has a unique ability to get good people to speak about engaging and cutting edge topics. This rang true at the San Francisco event. We heard about Programmatic TV, header bidding, programmaticio2and political digital marketing. He even had a Professor from Stanford that provided an academic approach to designing online marketplaces. Instead of getting George Clooney or the cast of Silicon Valley to draw people in, John has a way of drawing in real people with interesting content. Not many conferences can claim that. As someone who’s programmed conferences before, it’s not an easy task to pull in compelling speakers with compelling content! John has a gift for doing so. And if you’ve met him, you’ll understand why. He’s a genuine, honest, down-to-earth, and simply good guy.

In the spirit of learning new things, here’s what I found to be interesting at #PROGIO.

1. Netflix is a testing machine! They use a conversion model for attribution, which estimates the incremental value of a marketing impression in causing a conversion. Using incrementality-based algorithms, they optimize based on the probability that I signed up with an ad vs. without. This is a model they developed themselves.
2. Ad fraud should be re-named invalid traffic! Moat, a company that helps measure view ability, does not use the term fraud because fraud is associated with criminal activity, which can be confusing and scary for marketers. Moat looks at valid traffic as traffic delivered to a human. So the opposite is true- any traffic delivered to a non-human or bot should be called invalid traffic. Not a bad idea!
3. Facebook Atlas is still alive! I’ve read countless articles about the demise of the Atlas product. I was happy to hear Facebook present their perspective. According to Facebook, they built Atlas features for where the world is going, not where the world is today. Given that people-based marketing is still coming to fruition, the market timing may be a little off for such an advanced tool. Reminds me of DoubleClick Boomerang, the early version of retargeting that never made it off the ground due to privacy concerns.
4. Deloitte Disappointment! I had high hopes for the fireside chat with Andy Main, CEO of Deloitte Digital. Deloitte, Bain, Accenture and other big time consulting firms have been making the move towards digital marketing services. These firms have long standing partnerships with Oracle, Salesforce, and the other big cloud players, which makes the move disruptive to the industry, agencies in particular. After listening to Andy, I wasn’t sure what made Deloitte Digital such a great consulting company to work with. I came away putting them in my bucket of creative agency shops due to an acquisition they made. He had the chance to wow the audience with Deloitte’s key differentiators. Didn’t happen!

Until next time!
Peggy