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Posts from the ‘Marketing’ Category

26
Aug

5 Trends for Designing an Effective Customer Onboarding Strategy

Join David Daniels, The Relevancy Group  and Joel Book, ExactTarget Marketing Cloud

Date: August 26, 2014 at 12:00 – 1:00 PM EDT
Speakers: David Daniels, Founder and CEO, The Relevancy Group
Moderated by: Joel Book, Principal, Marketing Insights, ExactTarget Marketing Cloud

INSPIRATIONS WEBINAR: Why do you need a good onboarding strategy? A successful onboarding program can drive adoption, resulting in lower customer attrition and higher customer satisfaction. No matter what a customer’s first touchpoint with your brand is, focus on using the momentum of that first experience to deepen the relationship and future success.

The Future is Now Webinar Series
Creating 1:1 Customer Journeys
The ExactTarget Marketing Cloud is here to help you learn how to start connecting with your customers in a whole new way. Over the next 6 months, we will host a series of 11 webinars designed to inspire and demonstrate how to make the most out of every customer interaction of the customer lifecycle by creating personalized, cross-channel customer journey that will deliver an exceptional brand experience! After this webinar series, you will be able to:

Strategically think about your customers journeys
Effectively onboard new subscribers
Retain customers by building personalized 1:1 conversations
Utilize the ExactTarget Marketing Cloud to its fullest potential

Register 

19
Aug

The Marketer Quarterly Issue 3 – Social Media Marketing

Introducing the latest issue of The Marketer Quarterly which covers the social media marketing challenges and opportunities facing marketers today. In this issue of our digital magazine that you can enjoy for free with registration, you will find many stories, strategies and tactics to help organizations of any size optimize their social marketing presence.

The Marketer Quarterly - Issue 314

The signature piece in the magazine is an excerpt from The Relevancy Group’s exclusive Consumer Social Survey. The survey provides understanding of consumer behavior with feedback from more than 1,000 consumers, aged 13 and older. The research unlocks new insights into how consumers are using social networks. For instance, findings reveal that overall 88% of U.S. survey respondents to The Relevancy Group (TRG) Consumer Survey, state that within the last 30 days that they actively participated on Facebook.

In the issue, General Mills shares their social strategy for Lucky Charms; Coldwell Banker and Sweet’N Low reveal the power of online video for audience growth; Nordstrom and Zappos discuss social shopping; and NASA talks about managing hundreds of social accounts. For the main feature, our editorial team rides alongside the CMO of LinkedIn. Practical columns give tips on how to best approach marketing on social networks.

Get the latest issue of The Marketer Quarterly.

The Marketer Quarterly Has Apps

Take The Marketer Quarterly with you! Download every issue on your phone or tablet. Get our free Apps, The Marketer Quarterly is now available through apps for Apple, Google and Amazon phones and tablets. Download them here for your Apple Devices iTunes, Android Devices via Google Play and Amazon Kindle Devices

Analyst David Daniels serves as the magazine’s publisher. Experienced journalist Dianna Dilworth is the magazine’s editor. Services leader Chris Marriott contributes to a number of columns.

Subscribe to The Marketer Quarterly for free at http://www.marketerquarterly.com

For More Information:
Contact: The Editor or The Publisher

7
Aug

Webinar – Triggered & Transactional Emails That Really Work

BlueHornetTriggered & Transactional  Emails That Really Work:  An Allen Edmonds’ Success Story

Hosted by The Marketer Quarterly | September 10, 2014 1 to 2 pm EDT

We all know that triggered and transactional emails can net significant gains in engagement, conversions and revenue, but the data shows that actually implementing an automated program can be a challenge.  In this webinar hosted by The Marketer Quarterly and moderated by editor Dianna Dilworth, Join The Relevancy Group’s Chris Marriott and BlueHornet for a look at Allen Edmonds’ successful approach to triggered and transactional messaging. You’ll learn what worked, what didn’t, see program results and walk away with ideas you can put into practice right away.

We’ll cover:

  • How a Welcome series can drive conversion and revenue
  • Transactional and post-purchase messaging for up and cross-sell
  • Abandon cart messaging tricks to bring them back

Register Now!

Moderator:

Dianna Dilworth, Editor, The Marketer Quarterly will serve as your moderator

Dianna Dilworth

 

 

 

 

Speakers:

Chris Marriott, Vice President of Services & Principal Consultant, The Relevancy Group

Chris Marriott

 

 

 

 

 

Kat Johnson, Marketing Manager, Allen Edmonds Shoe Company

 

Kat Johnson

 

 

 

 

 

Jessica Grewal, Account Director, BlueHornet

Jessica Grewal

 

 

 

 

 

Register Now!

16
Jul

Webinar – The Sea of Change in Data-Driven Email Practices

 

Learn how to implement engaging lifecycle marketing programs, a webinar brought to you by Yesmail and The Relevancy Group

The Sea of Change in Data-Driven Email Practices

Engaging the customer in a meaningful and consistent way is still the main  objective  for most brands. But marketers are still facing challenges that prevent  them from  establishing a meaningful conversation.   Register today!
 

 

Chris Marriott In this webinar sponsored by Yesmail, join Chris Marriott, VP of Services &  Principal Consultant at The Relevancy Group, will discuss the major obstacles to  developing lifecycle marketing campaigns and the main components necessary  to build a successful multichannel lifecycle program.

Based on the Relevancy Group’s extensive research, you’ll learn how to:
– Break down organizational silos
– Collect the right type of data
– Build automated and triggered campaigns
– Read between the lines to determine what customers are ready to purchase

REGISTER FOR THIS WEBINAR

12
May

The Marketer Quarterly Issue 2 – All About Mobile

Introducing the latest issue of The Marketer Quarterly which covers the challenges and opportunities facing marketers in today’s mobile economy. In this issue that you can enjoy for free with registration, you will find:

The Marketer Quarterly-Issue 214

• An excerpt from The Relevancy Group’s Consumer Mobile Survey. The research unlocks new insights into how consumers access their email and interact with marketers on mobile.

• Gilt shares the inside story on their mobile app business.

• Trulia explains why TV makes sense for a digital company.

• Gamestop reveals their secrets to omnichannel success.

• FedEx gives marketing leadership insights.

• Our editorial team rides alongside the CMO of The Weather Channel.

• Plus you’ll find Practical columns on the tablet trend paradox, wearable marketing potential, mobile makeovers for ESPs and tips on optimizing for mobile.

The Marketer Quarterly Also Introduces Apps

Take The Marketer Quarterly with you! Download every issue on your phone or tablet. Get our free Apps, The Marketer Quarterly is now available through apps for Apple, Google and Amazon phones and tablets. Download them here for your Apple Devices iTunes, Android Devices via Google Play and Amazon Kindle Devices

11
May

Webinar – Addressing the Impact of Data Quality in Omnichannel Marketing

Experian Data QualityJoin The Marketer Quarterly and Experian Data Quality on Thu, Jun 12, 2014 1:00 PM – 2:00 PM EDT  for this free webinar on Addressing the Impact of Data Quality in Omnichannel Marketing

Customers who interact across multiple channels spend more than their single channel counterparts. With that in mind, it’s imperative that marketers tie data collected across interaction points, segment their database and speak directly to those high value consumers.

Eighty-seven percent of companies engage in cross-channel marketing. However, 83 percent admit that they face challenges in this area of their operations. Join Experian Data Quality and The Marketer Quarterly to learn how customer data quality impacts the effectiveness of omnichannel campaigns. We’ll review the prevalence of customer data errors, the effect of those mistakes and ways marketers can overcome these obstacles to improve marketing results.

Join us to:
• Gain insight into existing customer data quality perceptions and strategies
• View benchmarks around data capture and management
• Hear strategies to enhance customer data accuracy and improve omnichannel efforts

REGISTER FOR FREE

Webinar Date:  Thu, Jun 12, 2014 1:00 PM – 2:00 PM EDT

Moderated by: Dianna Dilworth, Editor –  The Marketer Quarterly

Speakers:
Jennifer Levin, Marketing Manager – Experian Data Quality
Rishi Patel, Strategic Technical Manager – Experian Data Quality
Collin Thigpen, Enterprise Account Director – Experian Data Quality

About The Speakers and Moderator:
Jennifer LevinJennifer Levin, Marketing Manager – Experian Data Quality
Jennifer is a strong advocate for cross-channel communications and has experience with strategy development, campaign planning and execution, and go-to-market effectiveness. She has firsthand knowledge of the impacts of data quality and works across the business to drive thought-leadership and prospecting efforts.

 

RishiRishi Patel Patel, Strategic Technical Manager – Experian Data Quality
Rishi has spent the last seven years working with clients to fulfill their data quality needs. Through his efforts, he has built considerable insight into the data quality market, specifically how organizations rely on customer data for commercial success. Rishi now works exclusively with our highest value accounts, providing market insight, data management advice, and implementation and usage best practices.

 
Collin ThigpenCollin Thigpen, Enterprise Account Director – Experian Data Quality
Collin is responsible for improving data quality and effectiveness within the enterprise market. He directs organizations on best practices associated with data capture, usage, and management, helping his clients recognize a host of benefits that drive cost reductions and business growth. He brings over 5 years of data management expertise along with close to 10 years of experience in solution selling and account management.

 

Moderated by Dianna Dilworth – Editor of The Marketer Quarterly

Dianna Dilworth

Dianna is a business journalist who has been covering marketing for more than a decade. A veteran business reporter with experience producing magazines, blogs, videos and online news. Dianna has served as Associate Editor at Direct Marketing News, and Editor at Mediabistro. Her byline can also be seen in Businessweek, MediaPost and The Architectural Record. Beyond writing, Dianna is a documentary film maker, her second film “Mellodrama” was an ‘OFFICAL SELECTION’ in Madrid, Buenos Aires and other festivals around the globe.

9
May

Free Webinar – The State of Email Marketing

The State of Email MarketingJoin David Daniels and Message Systems for a free webinar on The State of Email Marketing

Thursday, May 29
2:00PM ET/ 11:00AM PT

REGISTER TODAY FOR FREE

As email marketing matures, the complexity of data and channel integration continues to increase. In this free webinar, David Daniels of The Relevancy Group will showcase recent survey data that details the state of the email marketing industry today. This survey of over 425 marketing executives details which tactics are effective, what areas are driving challenges and which remedies are proving to be successful.

This webinar will detail strategies and topics including:

- Marketer aspirations and challenges
– Data utilization and integration
– Utilizing lifecycle triggered mailings
– Driving revenue through automation
– Considerations to select vendors

Speakers

- David Daniels – CEO/Co-Founder of The Relevancy Group

- Jose Santa Anna – Director of Product Marketing, Message Systems

REGISTER TODAY

 

5
Feb

All Marketers Are Created Equal

Regardless if you are a B2C (Business to Consumer) or B2B (Business to Business) marketer we hold these truths to be self evident.

Any capable Enterprise or Mid-Market vendor should allow you  _the Marketer_ to integrate to systems in a sophisticated manner with work-flow and every need that addresses the B2C and B2B business need across messaging channels (Email, Mobile, Apps, Display and yes Print as needed).  It is 2014, and marketers not only require these operational constructs regardless of audience, but also the measurement to understand the attribution of their marketing spend across channels.

While our team at The Relevancy Group sits with clients seeking new ESP (Email Service Provider) omnichannel (err that would be cross-channel, multi, omni?) solutions to discover, optimize and remove challenges.   Last year The Relevancy Group represnted 18 billion email marketing messages out to bid.  Want to do an RFP, talk to us.

When we published The Relevancy Ring – ESP Buyer’s Guide, 2014 we found that unfortunately for some vendors they are still projecting all about us and them, versus just speaking about the the merits of their own business. Read the free excerpt of The Relevancy Ring – ESP Buyers Guide with the free subscription to The Marketer Quarterly.  Understand the ESP contenders and leaders, while all were invited in a solid methodology of innovation and invitation – see who is missing. Every vendor paid the same nominal fee to cover data and survey cost – this unlike my previous employer, our approach underscores that for inclusion all pay the same regardless of the grand relationship.   We and I always have been objective, did I mentioned I walked out of my previous green screen employer (I’ll save that for the next book),  but read the report – it is the most comprehensive research and combined along with Chris Marriott and Nick Einstein we scored different aspects and didn’t know the combined score until we did that.

Some vendors think they do not need outside objective validation, and many are not in touch with their clients.  There are some believe that B2C marketing is so special that their company can keep a separate company to solely address B2B marketing.   That notion is so curious, in that in so many businesses that I have worked for as well as our current market clients, well this fake wall of a separation of “church and state” seems well – so foreign and reminds me of my 1980’s and that “tear down the wall” quote.

So unless you are Roger Waters – you should never invest in a Wall.  And yes for the music folks out there Waters sang and performed in Berlin after _that_ wall came down, for the record with heroes such as Levon Helm and other Band members.

It simply surprises me, the arrogance of some vendors that do not realize that there is a common ground of production, of targeting, the dynamic content tools, the workflow that necessary, the scale and delivery – between B2C and B2B – really you want to make these silos larger by different solutions and brands?  Shameful.  WOW – you vendor want me to choose which role I play? I am talking to B2B, tomorrow I am talking to B2c, well that might be a nuances, production reality, but really if you separate and make me select two platforms to do this, well then … it isn’t going to work out well in the end.  So vendors, don’t ask clients to select a side of the wall.  Think back anytime there is a wall or silo between applications and tasks – EVERYDAY VENDORS if that is your dream, I ask you to just think Berlin.  Think East and West, Think B2B, B2C, thing of operational empowerment.  Then Think ALL MARKETERS ARE CREATED EQUAL

Regardless of your role, it is about your BRANDS client experience and we don’t take off our behavior when we shift from work (business) to consumer and as a marketer.   So if you believe that, well then why wouldn’t you need the same tools and if you had to purchase them from two separate companies, well that is just silly.

Integrate and do it eloquently without the promise of tomorrow, but what is actually available today. REST JSON just saying.

Interested in hearing more – well subscribe to this free digital magazine The Marketer Quarterly that will provide insight on how B2B/B2C CMO (Chief Marketing Officer) from the Red Cross deal with and include such separation – hint: see every subscriber regardless of business type attribute as one!  Your brand will be better for it!

Don’t settle for legacy and #failed innovation – be equal  – Learn more with free research, content and discovery at The Marketer Quarterly

All the best,

David

7
Oct

The Relevancy Group Expands With New Products

I am thrilled to announce the launch of a new research and publishing product to further educate and collaborate with the digital marketing community.  These offerings expand The Relevancy Group with talented tenured experts and new deliverables to assist marketers to overcome challenges and realize new opportunities.

Announcing The Marketer Quarterly, LLCThe Marketer Quarterly is a digital magazine that will publish each quarter beginning in The Marketer Quarterly - Mock-up January 2014.  The publication will be accessible on a desktop, mobile web browser and on all popular tablets through forthcoming apps for Apple iOS, Android and Amazon.  This ad sponsored digital magazine aims to guide marketers through our connected society.  With the  highest quality content, this publication will feature research and tactics and most importantly  topics about managing the life of the CMO, organizational strategies and the notion of  empowerment. Learn more about the content here. This all would not be possible without this stellar team.

Leading the editorial voice and wrangling the production operations is long-time industry  journalist, writer and editor Dianna Dilworth.  Covering marketing for more than a  decade, I am delighted to have Dianna in the role of Editor for this publication. Cover content subject to change.

Tenured marketing sales expert Jason Simon, will be leading the sales and customer relationships.

Learn more about The Marketer Quarterly team.

While this magazine will live as its own entity, The Marketer Quarterly will feature research and writing from The Relevancy Group including contributors such as Chris Marriott.

Announcing The Relevancy Ring, a Buyer’s Guide to Vendor Solutions – This new research will be featured prominently in the inaugural issue of The Marketer Quarterly.  This research will focus on ESPs in two distinct categories – Enterprise and Mid-Market. Below is an excerpt about the research:

The Relevancy Ring is a research methodology to evaluate and compare vendors to their competitors.   Developed by The Relevancy Group’s CEO David Daniels, who was part of the team that developed JupiterResearch’s buyers guide “The Constellation.” While at Forrester Research, David was a contributor to their vendor evaluation tool “The Wave.” With over a decade of experience in market research and vendor evaluation, David thought it was time to re-invent the buyer’s guide by focusing more on the experience of the vendor’s customers. The first edition of The Relevancy Ring will cover ESPs (Email Marketing Service Providers).

To learn more about participating in The Relevancy Ring Buyer’s Guide please contact sales@themarketerquarterly.com or contact (267) 397-8044

For more information about editorial content of The Marketer Quarterly please contact editor@themarketerquarterly.com

I and the combined growing team look forward to bringing objective vendor evaluations and a new way to discover and interact with the entire digital marketing community.

As always, I am David Daniels and please feel free to message me directly or speak with one or more of my very capable team members.

Looking forward to delivering these innovations in market research and publishing to help the marketing executive realize their goals across channels.

All the best,

David Daniels

24
Sep

DMNews Interview Q&A: David Daniels, A Renaissance Man

Direct Marketing News

I was recently interviewed by DM News, if you missed it, here is a copy.

Q&A: David Daniels, A Renaissance Man

We’ve all heard that email is dead. But David Daniels, CEO and co-founder of marketing education and advisory service provider The Relevancy Group, says email is here to stay. I sat down with Daniels at ExactTarget’s Connections ’13 conference, and discussed which email marketing metrics and trends are here for good.

How would you describe the year of 2013 to 2014?

I would describe it as the renaissance for email. People finally understand that it’s not going away. It’s here to stay. At The Relevancy Group, we like to think about it like our digital fingerprint because we need an email address to pretty much do anything or everything. Are people interacting with email less? No. On the desktop computer maybe. All the things in mobile have really fueled [the renaissance].

Are there any common email practices today that really make you cringe?

There are a number of people that [don't] actually use the data that’s available to them and actually test. There’s so much opportunity out there. In our market research, we do surveys every month. And still, the number of people that use click behaviors as a segmentation attribute—have you clicked, haven’t you clicked—it’s still only about a quarter of marketers who actually use that data…Those are things that make me cringe: Why aren’t more people doing that? The other thing is testing. We still only see about one-third of marketers—and that number is pretty consistent year to year—do even basic A/B testing. I think part of the reason for that is it’s a time and material issue. There’s just not enough hours in the day.

When marketers buy technology, it’s usually best-of-breed. What are the advantages and challenges?

The integration of that data or the time it takes to get that data [is a challenge]. Some of our large retail clients have to go and fill out a statement sheet even before the data gets pulled to say “this is my ROI statement of why I want to see that data out of that repository…” You have to go through all these layers and hoops. That’s about a week before you actually get the data that you think you want. Then when you get it, you might think this isn’t actually the data that I was looking for.

What’s one channel that email complements particularly well today?

It’s certainly social in both directions: Being able to use social as a platform to acquire new email registrants but to also use email as a push channel to say ‘you just bought this, can you go do a product review on our website?’…Consumers again feel like they have a voice and they’re part of that process.

What’s one metric that you think marketers overhype?

Open rates would probably be one of those metrics because it’s flawed. It’s been flawed since email started…Why the open rate doesn’t really matter is because all of the images have to render. Most things are off by default. We know that about 40% of consumers turn images on. Now with the way that people are triaging their email on the mobile devices, that plays into it. It’s a rendering issue. It’s a good indicator if you see your opens drop off. That’s probably an indicator that there’s a deliverability issue. It’s good from that perspective as an alert. As far as a constant measure to look at or to benchmark people on across the industry, it’s a horrible metric…I would focus more on the behavioral things like clicks and click-to-open rates.

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