Marketing Analytics, Optimizing the Connected Customer Experience
This is an excerpt from my recent ClickZ column.
Given the number of channels that email marketers must work with and the continued growth of mobile as a consumer viewport, I sat down with Christopher Nash, senior business optimization consultant at Sitecore, to get his perspective on strategies to build a successful campaign.
David Daniels: Tell me about how your clients utilize web analytics to improve email relevance.
Christopher Nash: Our clients are more and more thinking in terms of providing relevance for customer journeys instead of just email batches. The customer journey is about a variety of digital touches from multiple devices over time. What I hear our clients say is that they want as much visibility – from data – as they can get across these digital touches. I hear clients express frustration when they lose visibility for what an email recipient does when the recipient visits the website. Contrast that with the scenario where you have one analytics that captures data for customer journeys. Our customers get this ability. Suddenly there are new tools in the toolbox for email marketers. For example, in the early phase of the customer journey I see clients personalizing email content based on the digital behavior from the recipient’s recent website visits and conversions. I see clients increasingly seeing an email and website visit as a unified experience for the individual being targeted. The personalization – and increased relevance – used in the email continues to the website visit.
DD: Are you seeing more clients adapt their email deployments for consumption on mobile devices?
Read the rest of the interview on ClickZ
Webinar: Reimagining Email Within the Connected Customer Experience
Merge Ahead – 5 Ways Companies are Reimagining Email Within the Connected Customer Experience
Free Webinar | Wednesday, May 15 | 11:00AM Pacific | 2:00PM Eastern
Join me and Sitecore to learn five ways companies are innovating with email to enrich the connected marketing journey.
You’ll learn how to:
- Engage prospects by emailing personalized content based on their past website behavior
- Continue conversations from multiple marketing channels to keep prospects engaged as they move through the funnel
- Optimize for mobile using the latest innovations for tailoring content presentation for mobile devices
- Determine ROI of content through new ways of email testing
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Presenters:
David Daniels, CEO of The Relevancy Group, and former VP and Principal Analyst at Forrester Research
Christopher Nash, Senior Business Optimization Consultant, Sitecore
Webinar: Five Tips To Drive Cross-Channel Marketing Profitability
In this eConsultancy JUMP Webinar: Five Tips To Drive Cross-Channel Marketing Profitability, featuring The Relevancy Group CEO/Co-Founder David Daniels and ClickSquared VP of Marketing Kerry Reilly you will learn the latest trends and tactics to drive marketing profitability across channels.
Register here for this free webinar on May 9th, at 12 noon EDT.
In this ClickSquared, The Relevancy Group CEO and long-time industry analyst David Daniels will share five best practices to advance cross-channel marketing profitability. David will discuss the latest trends and present new executive survey data from March, 2013. This webinar will provide insight on the latest developments in cross-channel marketing and tactics to improve relevance and engagement.
Attend this webinar and learn:
· The benefits of using real-time data
· Tactics for improving email relevance and response rates
· Mobile marketing optimization strategies
· Suggestions on optimizing the marketing organization to improve collaboration
· Audience segmentation, targeting examples and more
Speakers
David Daniels and Kerry Reilly
Register Today for this free May 9th Webinar
Speakers Bio
David Daniels – CEO & Co-Founder, The Relevancy Group
Follow David on Twitter @emaildaniels Learn more at www.relevancygroup.com
For 25 years, David has been an industry proponent. Currently as CEO of The Relevancy Group, David directs market research and consulting essential to digital marketing. Direct Magazine said David is “one of the most influential experts in email marketing, if not the most influential.” Co-author of ‘Email Marketing An Hour A Day’, David has held senior level positions at Forrester and JupiterResearch, Apple, Anthropologie, MacWarehouse, Proteam and the earliest online retailers on CompuServe. David advises many industry associations including the OTA, writes a syndicated column for ClickZ and has been a contributor to the Weekend Today Show on NBC. David is also a contributing analyst to GigaOM Pro.
Kerry Reilly – VP, Marketing, Clicksquared
Kerry manages product and corporate marketing functions. She brings over 25 years of experience in campaign management, database marketing & analytics. Prior to joining ClickSquared, Kerry was a senior director of solution consulting at Mall Networks where she managed played an integral role in defining and driving card linked loyalty shopping solutions. Kerry spent a number of years at Unica Corporation and Epsilon in a variety of technical sales and consulting roles. She has worked with companies across many industries including sports, retail, financial services, insurance, travel & hospitality, consumer packaged goods, publishing, and telecommunications. Kerry started her career at the Home Shopping Network as a manager of marketing analysis. She has a BA in Arts from Providence College and a MBA in Business Administration specializing in Marketing and Information Technology from the University of South Florida.
Register Today for this free May 9th Webinar
The Email Marketing Measurement Imperative
The Email Marketing Measurement Imperative
Advancing Email Marketing Perfomance – Data, Analysis & Inisght
Authored by David Daniels The Relevancy Group, Sponsored by ReturnPath
Email marketers usually fall into one of two categories—those without access to actionable data to help them understand their email program’s performance, and those who have access to the data but neither the time or resources to compile insights that ultimately drive new campaign strategies and tactics.
This 15-page report from The Relevancy Group, a leading market research and digital marketing consultancy, underscores the importance of using email intelligence data to boost email campaign revenue, and outlines the steps marketers need to take to optimize their email programs.
- How email marketers are using data for measurement and analysis?
- How competitive intelligence impacts revenue and program sophistication?
- Which measures and tactics marketers should use to improve their email marketing programs?
The Dollars and Sense Guide
The Dollars and Sense Guide
How to Lower Your TCO with Consolidated
Messaging Infrastructure
In this new guide by email industry analyst David Daniels you’ll learn all about the infrastructure savings businesses can realize today from consolidating their messaging infrastructure.
If you’re a CTO or IT professional responsible for making or contributing to infrastructure purchasing decisions, you’ll definitely want to read this paper. It clearly sets out the business case principles and hard number arguments you’ll need to make sound messaging technology investments.
Learn how you can:
- Recognize significant business value by utilizing a single message management platform to support all types of digital messaging – email, text and more.
- Save 75% or more over disjointed, older generation solutions.
- Reduce costs by almost 83% through leveraging common labor, power and other resources.
Download it here or from The Relevancy Group Research Store
The Relevancy Group Expands with the Hire of Tenured Marketing Expert Chris Marriott
Spring Lake, NJ – February 19, 2013
Today, The Relevancy Group a trailblazer in market research and marketing consulting announces the addition of tenured marketing expert Chis Marriott to serve as Vice President of Services and Principal Consultant.
David Daniels, CEO & Co-Founder of The Relevancy Group said “We are thrilled to have Chris join the team, he is an experienced digital marketer with a focus on creating data-driven experiences for customers of the leading brands that dot the online landscape.” Daniels added “Chris’s understanding of both the agency and marketer communities is a valuable asset to our clients and organization. He is an expert leader in wrangling and implementing efforts to integrate email with other digital channels.”
A popular iMedia columnist , Chris most recently served as Vice President of Agency Services for StrongMail and previously as a tenured senior executive at Acxiom, where he built and led their digital and email services for nearly a decade. In addition to his new role with The Relevancy Group, Chris serves on the Board of Directors for eDataSource, a marketing services company that provides intelligence and analytics to the email marketing community. Chris currently sits on the Advisory Board for the All About Email conferences and remains a consultant to a variety of fledgling organizations, including AuthorBee, a patent-pending social writing platform.
Chris Marriott stated “David’s unparalleled knowledge of the technology landscape in the addressable media world is an extraordinary skill. This asset is of great value to both marketers that deliver these technologies and the marketers that consume these solutions. David and I have collaborated in the past and I am delighted to have the opportunity to join The Relevancy Group on a full-time basis. Our combined experiences will continue to shape The Relevancy Group and I am thrilled to manage the industry-leading advisory services and solutions for our clients.”
About The Relevancy Group, LLC:
Providing market research and consulting services, The Relevancy Group measures consumer and marketer behaviors to discover new trends and prove the return on marketing investments. A trusted advisor to leading technology organizations and familiar brands, The Relevancy Group remains dedicated to educating the market on the imperative tactics needed to foster trust with consumers to improve an organization’s relevance within the broader on and offline connected economy.
For more information contact:
The Relevancy Group, LLC
(877) 972-6886
Follow David Daniels on Twitter @emaildaniels
Follow Chris Marriott on Twitter @CSMarriott
Follow @RelevancyGroup on Twitter
PR Contact:
Ashlee Burke – media@therelevancygroup.com
The Relevancy Group, LLC
(877) 972-6886
A Valentine Infographic – Facebook Love
Last month my company, The Relevancy Group LLC asked 1,052 consumers in the U.S. a simple question, “Do you love or hate Facebook?”
While we reviewed this question by a number of attributes including income, online spending and overall online activity, today, in honor of Valentine’s Day we offer you this infographic with the basic information about The Love of Facebook.
Send me a Valentine by subscribing to our newsletter downloading our free research and following me on Twitter. Any one of those would be a nice Valentine from you to me. For now, here is one for you and a love letter of sorts to Facebook. An infographic with new data that we call Facebook Love.
Happy Valentines Day, Have a Lovely Day!
All the best,
About The Relevancy Group, LLC: Providing market research and consulting services, The Relevancy Group measures consumer and marketer behaviors to discover new trends and prove the return on marketing investments. A trusted advisor to leading technology organizations and familiar brands, The Relevancy Group remains dedicated to educating the market on the imperative tactics needed to foster trust with consumers to improve an organization’s relevance within the broader on and offline connected economy.
Subscribe To The Relevancy Group Free Newsletter
If you follow me over on Twitter or our brand on Facebook, well then you might want to also subscribe to our free newsletter that offers tips, events and other things that we believe are valuable for marketers.
As always, thank-you for your support of The Relevancy Group.
About The Relevancy Group, LLC: Providing market research and consulting services, The Relevancy Group measures consumer and marketer behaviors to discover new trends and prove the return on marketing investments. A trusted advisor to leading technology organizations and familiar brands, The Relevancy Group remains dedicated to educating the market on the imperative tactics needed to foster trust with consumers to improve an organization’s relevance within the broader on and offline connected economy.
Join This New Free Fantastic Webinar
There is still time to register for this FREE Webinar.
When? Wednesday February 13, 2:00 PM – 3:00 PM ET.
For What? Moving Beyond Batch and Blast in 2013: Customer Engagement Trends to Anticipate.
Who is presenting?
- David Daniels CEO of The Relevancy Group,
- Arthur Sweetser CMO of 89 Degrees
- Todd Ranson, Digital Marketing Optimizati on Manager for World Vision
If were unable to attend our session at the Email Evolution Confernece, #eec13; then you must register for this webinar!
While we presented this material to a packed room, we are providing more information in this FREE Webinar. If you don’t know the presenters, David is a longtime marketer, author and industry analyst David Daniels; Arthur is also an author, tenured marketer and strategist; and Todd is a talented marketer with a fantastic story about how he helped his company drive engagement and raise revenue all while helping the world to be better a place.
So carve out an hour – hear some great new strategies to take your email program to the next level of engagement while we will discuss five key trends of 2013 that will impact on your marketing program.
Taking your questions we are going to talk about how to capitalize on all of these opportunities … why wouldn’t you attend or at least register and check it later on demand, it i free after all!
Thanks to our sponsor, 89Degrees, you do not even not need to be a DMA Member to get this content for free.
I hope to see you there.
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Realizing Agile Email Marketing: The Future of Video, Content, and Context
In a previous ClickZ column, I discussed the importance of adapting to change and the use of responsive design to optimize content rendering. In this column, I will dive deeper into that trend and highlight what Movable Ink refers to as “agile email marketing.”
Agile email marketing is different than the current waterfall process of email marketing campaign production. The current linear process of email marketing production assumes a certain level of rework, particularly as it relates to how testing is achieved in most email marketing applications. The agile approach is centered around the subscriber including up-to-the-minute contextual information, such as their location, time of day, and device. This is married with unlimited variations of content, historical subscriber data, and optimization rules to ensure that the right message is delivered to the right person at the right time. Such an idea is not new, but Movable Ink, a fast-growing New York-based company, has made this a reality for top retailers and brands. What makes its approach even more compelling is that it’s not an ESP; the company makes it easy to cut and paste its capabilities into the marketer’s existing email marketing solution.
Movable Ink just recently announced the ability to use video in its solution, which my firm recognizes as a huge growth area for email marketing. For example, YouTube reports that it has 800 million unique visitors each month and that mobile consumption of video has tripled since 2011. To better understand the opportunity of video in email and agile email marketing, I sat down with Movable Ink VP of Marketing Jordan Cohen.
